Refund Policy

Last Updated: October 2026

Overview

At Lampidia, we stand behind the quality of our Moroccan luxury skincare products. If you're not completely satisfied with your purchase, we offer a straightforward refund policy designed to ensure your peace of mind.

30-Day Refund Guarantee

We offer a full 30-day money-back guarantee on all unopened, unused products. If you're not delighted with your Lampidia purchase, simply return it within 30 days for a complete refund—no questions asked.

            Key Points:
            Full refund available within 30 days of purchase
Products must be unopened and in original condition
Shipping costs are non-refundable
Refunds processed within 5-7 business days

        

How to Initiate a Refund

Contact Us: Email support@lampidia.com with your order number and reason for return
Receive Instructions: We'll provide you with a prepaid return shipping label
Ship Your Return: Pack your product securely and send it to our warehouse
Process Refund: Once received and inspected, we'll process your refund

Return Shipping Address

Lampidia Returns Center
123 Luxury Lane
New York, NY 10001
United States

Partially Used Products

For opened or partially used products, we offer a satisfaction guarantee. If the product didn't work for you or caused sensitivity issues, contact our support team. We may offer:

Store credit for future purchases
Complimentary replacement product
A refund (at our discretion)

Non-Refundable Items

The following items are non-refundable:

Products that show signs of heavy use or damage
Items purchased during clearance sales (marked as final sale)
Gift sets or bundles (must be returned as complete sets)
Refund requests made after 30 days

Defective Products

If you receive a defective or damaged product, we'll replace it at no cost. Simply:

Take photos of the defect/damage
Email us at support@lampidia.com with your order number and photos
We'll ship a replacement immediately at no charge

Bundle and Gift Set Returns

Bundle and gift set purchases must be returned as complete sets for refund eligibility. Individual products from a bundle cannot be returned separately.

International Orders

Customers outside the US may be responsible for return shipping costs. Please contact our support team for international return options and arrangements.

Exchanges

We offer free exchanges for items you'd like to swap for different products. Contact support@lampidia.com to arrange your exchange within 30 days of purchase.

Store Credit Option

If you prefer not to wait for a refund, we offer an additional 10% bonus in store credit instead of a cash refund on eligible returns.

            Contact Our Support Team:

            Email: support@lampidia.com

            Phone: 1-800-LAMPIDIA (1-800-526-7434)

            Hours: Monday-Friday, 9 AM - 6 PM EST

Frequently Asked Questions

Can I return products to a physical store?

Currently, Lampidia operates online only. All returns must be shipped to our returns center using the prepaid label we provide.

What if I lost my order confirmation?

No problem! Just provide us with the email address associated with your purchase, and we can look up your order details.

How long does a refund take?

Once we receive and inspect your return, we process refunds within 5-7 business days. Depending on your bank, it may take an additional 3-5 business days to appear in your account.

Can I return items purchased on sale?

Most sale items are refundable. However, items marked "Final Sale" are not eligible for returns. If unsure, contact our support team.

What if the product caused a reaction?

We're sorry to hear that. Please contact us immediately with details of your reaction. We may offer a full refund or store credit even after opening, depending on the circumstances.

Updates to This Policy

Lampidia reserves the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website constitutes acceptance of the revised policy.

Questions?

If you have any questions about our refund policy, please don't hesitate to reach out to our customer support team at support@lampidia.com or call 1-800-LAMPIDIA.